eCommerce customer care that leaves a lasting impression.

Turn customers into brand champions with a highly trained and monitored customer care team that knows your brand.

Exceptional customer care – always at your service.

A customer care center is often the first live interaction your customers have with your brand, so it’s essential that you are represented by outstanding employees. Our team of enthusiastic brand ambassadors treat your business as if it’s their own. Using a skill-based inquiry system, we route your customers to passionate, professional eCommerce customer service reps with the right experience. Our employees do more than answer questions. They make recommendations, drive sales and strengthen your relationship with your clientele.

Engage

Round the clock brand ambassadors are standing by to represent your brand, however your customers choose to contact us. Inbound or outbound, phone, email or chat – bilingual support, fraud review, order entries and returns requests – our eCommerce customer service team will answer the call, every time.

Learn

With every interaction, we continuously improve your customers’ experience. By recording and analyzing each call using state-of-the-art CallMiner technology, we learn more about your brand and discover what wows your customers. All of our friendly customer service professionals are cross-trained for multiple brands, so an expert in your brand is always available.

Report

Take advantage of the information we gather on your behalf during customer calls. You’ll receive full access to all key performance indicators, including CallMiner metrics & scoring data, email and call center KPIs, and chat conversion analytics. You’ll see firsthand how our team is constantly looking for ways to improve the customer experience and your bottom line.

JAGGED PEAK BENEFITS

24/7 Support for Your Customers

Save Time & Money

Multiply your sales team quickly without a lengthy hiring and training process or costly investment in facilities and equipment.

Accelerate Response Time

Make sure your customers know they are important to you by responding to inquiries right away via phone, email or chat.

Build Loyalty

Gain a reputation for being immediately available to your customers on their schedule, no matter how they choose to reach out.

Resources