Effective February 20, 2019
If you are in Europe, “personal information” covers all personal data processed by us, which means information that (either in isolation or in combination with other information) enables you to be identified directly or indirectly. “Europe” covers the European Economic Area and Switzerland.
2. About Jagged Peak
Jagged Peak provides global, end-to-end eCommerce and supply chain solutions that enable retailers, manufacturers, distributors and consumer brand companies to quickly and cost-effectively establish and operate a direct online business. The cornerstone of Jagged Peak’s solutions is the EDGE® eCommerce platform. It is a fully cloud-based order management system that provides real-time order visibility throughout the entire order life cycle across multiple business units, distribution channels and trading partners. It enables companies to control and coordinate multi-channel orders, catalogs, multi-warehouse inventories and order fulfillment across multiple clients, suppliers, employees and partners in real-time.
3. What Information do We Collect about You?
We will collect your personal information when you provide it to us. We may also collect other information that you voluntarily provide to us, such as when you communicate with us via email, post, telephone or other channels; and when you respond to our communications or requests for information. The types of information that may be collected may include, but are not limited to: name, postal address, telephone numbers, email address and other similar personal information that can identify you when it is voluntarily submitted to us.
Website usage information is collected using web logs and cookies. When you enter the Site, we collect your browser and device information, such as IP address. This information is gathered for all Site visitors and users.
We may receive information about you from other sources, such as third parties, and publically available information that help us: update, expand and analyze our records; identify new clients; or prevent or detect fraud. We may also receive information about you from social media platforms, such as when you interact with us on those platforms or access our social media content. Please note that the information we may receive from those third party sites (such as Facebook and Twitter) is governed by the privacy settings, policies and/or procedures of the applicable platform, and we strongly encourage you to review them before submitting any information to them.
You can choose not to disclose certain information, but then you might be limited in the services you can take advantage of on the Site.
4. Users in Europe – What are Our Responsibilities to You?
If you are in Europe, for the purposes of the EU General Data Protection Regulation 2016/679 (the “GDPR”), we will collect personal information about you and will be the data controller for that personal information. We can be contacted as noted below:
Jagged Peak, Inc. 7650 W Courtney Campbell Causeway Suite 1200 Tampa, FL 33607, USA
5. EU-U.S. and Swiss-U.S. Privacy Shield Framework
In compliance with the Privacy Shield Principles, Jagged Peak commits to resolve complaints about our collection or use of your personal information. European individuals with inquiries or complaints regarding our Private Shield policy should first contact Jagged Peak at firstname.lastname@example.org.
Jagged Peak has further committed to cooperate with EEA data protection authorities (DPAs) and the Swiss Federal Data Protection and Information commissioner (FDPIC) with regard to unresolved Privacy Shield complaints. If you do not receive timely acknowledgment of your complaint from us, or if we have not addressed your complaint to your satisfaction, please contact the EEA DPAs for more information or to file a complaint. The services of EEA DPAs and the Swiss FDPIC are provided at no cost to you.
Individuals have the right to request and access their personal information collected by our systems and have a right to choose how Jagged Peak uses or discloses that personal information. Jagged Peak is subject to the investigatory and enforcement powers of the Federal Trade Commission (FTC) and the Department of Transportation and is required to disclose any and all personal information in response to lawful requests by the public authorities, including to meet national security or law enforcement requirements. Individuals have the right to invoke binding arbitration if they so choose.
ONWARD TRANSFERS OF PERSONAL DATA.
We will not transfer Personal Information originating in the EU to third parties unless such third parties have entered into an agreement in writing with us requiring them to provide at least the same level of privacy protection to your Personal Information as required by the Principles of the EU-U.S. Privacy Shield Framework and the Swiss-U.S. Privacy Shield Framework. We will only transfer Personal Information to third parties who need the information in order to provide services to or perform activities on our behalf. In cases of onward transfer to third parties of data of EU individuals received pursuant to the EU-U.S. Privacy Shield and the Swiss-U.S. Privacy Shield, Jagged Peak, Inc. is potentially liable.
6. How We May Use and Share the Information We Collect
We may use the information we collect:
We may share the information we collect:
Other than as set out above, you will receive notice when information about you might go to third parties, and you will have an opportunity to choose not to share the information.
If you do not want us to use your personal information in these ways, please choose the relevant response on the form on which we collect your information or contact us as advised in Section 20 below.
7. Legal Grounds for Using Personal Information
We rely on the following legal grounds to process personal information, namely:
Performance of a contract: we may need to collect and use personal information to enter into a contract with you or to perform a contract that you have entered into with us.
Legal obligation: we may need to collect and use personal information to comply with legal obligations to which Jagged Peak is subject.
8. Users in California – California Civil Code Compliance
If you are a resident in California in the United States, Jagged Peak seeks to comply with the California Civil Code Section 1798.80-1798.84. That law permits you to request certain information regarding our disclosure of personal information to third parties for their direct marketing purposes. You may only make such a request one time each year.
To make such a request, please contact us with any questions regarding such use of personal information as advised in Section 20 below:
The entire California Civil Code Section 1798.80-1798.84 documentation can be viewed here.
9. The Measures We Have in Place to Protect and Safely Store the Information We Collect
The security of your personal information is important to us. The EDGE® platform is certified Payment Card Industry Data Security Standard (PCI-DSS) compliant and meets Health Insurance Portability and Accountability Act (HIPPA) and Privacy Shield requirements. When you enter personal information on the Site, we encrypt that information using secure socket layer technology (SSL). We follow generally accepted industry standards to protect the personal information submitted to us from unauthorized access or disclosure, both during transmission and once we receive it. However, no information system can be 100% secure. So, we cannot guarantee the absolute security of your information. We are not responsible for the security of information you transmit to us over networks that we do not control, such as the Internet and wireless networks. Subject to our obligations to users in Europe under the GDPR, nor are we responsible for circumvention of any privacy settings or security measures contained on the Site.
We use a number of suppliers and service providers in connection with the operation of our business and they may have access to the personal information we process. For example, an IT service provider may see your personal information when providing software support, or a company which we use for processing of credit card payments or a marketing campaign may process your personal information for us. When contracting with suppliers and/or service providers, Jagged Peak takes appropriate steps to ensure that there is adequate protection in place and that data protection principles are adhered to.
10. Retention of the Information We Collect
We retain the information we collect for no longer than is reasonably necessary to fulfill the purposes for which we collect the information and to comply with our legal obligations.
Following completion of the services provided by us, we will either retain the related papers or store these records digitally.
Where personal information is retained for the purposes of sharing promotional material, and you no longer want to be contacted by us, please contact us as advised in Section 20 below. Please include your name and mailing address (as well as your e-mail address) if you also prefer not to receive direct mail. Note that you may still receive service related communications from us.
11. Web Log Information
Web log information is gathered when you visit our Site by the computer that hosts our Site (called a “server”). The server automatically recognizes some information, such as the date and time you visited our Site, the pages you visited, the website you came from, the type of browser you are using (e.g. Internet Explorer), the type of operating system you are using, and location data. It helps us improve our Site and to deliver a better and more personalized service, such as by enabling us to: (a) estimate our audience size and usage patterns; (b) store information about your preferences, allowing us to customize our Site according to your individual interests; (c) speed up your searches; and (d) recognize you when you return to our Site.
13. IP Addresses
The Site uses Internet Protocol (IP) addresses. An IP address is a number assigned to your computer by your Internet Service Provider so you can access the Internet. Generally, an IP address changes each time you connect to the Internet (it is a dynamic address). Note, however, that if you have a broadband connection, depending on your individual circumstance, it is possible that your IP address that we collect, or even perhaps a cookie we use, may contain information that could be deemed identifiable. This is because with some broadband connections your IP address doesn’t change (it is static) and could be associated with your personal computer. We use your IP address to report aggregate information on use and to help improve the Site.
14. How We Respond to Do Not Track Signals
Do Not Track is a privacy preference that users can set in their browsers. When a user turns on the Do Not Track signal, the browser sends a message to websites requesting them not to track the user. For information about Do Not Track, visit www.allaboutdnt.org. At this time, the Site does not respond to Do Not Track browser settings or signals.
In addition, the Site may use other technology that is standard to the Internet, such as local shared objects, pixel tags, web beacons and other similar technologies, to track visitors to or users of the Site. Those tools may be used by us and third parties to collect information about you and your Internet activity, even if you have turned on the Do Not Track signal.
We may use third party web analytics services, such as those of Google Analytics and Urchin. You can also opt out of being tracked by Google Analytics across all websites by installing Google’s opt-out browser add-on.
The Site is not intended for, or designed to attract, individuals under the age of 13 (or 16 in Europe). We do not knowingly collect or solicit personal information from any person under the age of 13 (or 16 in Europe). No person under the age of 13 (or 16 in Europe) may provide any personal information to or on the Site. If you are under the age of 13 (or 16 in Europe), please do not use or provide any information to or on the Site or on or through any of its features, or use any of the interactive or public comment features of the Site, or provide any personal information about yourself to Jagged Peak, such as your name, address, telephone number, e-mail address or any screen name or user name you may use. If Jagged Peak learns that it has collected or received personal information from a person under the age of 13 (or 16 in Europe) without verification of parental consent, Jagged Peak will delete that information as quickly as possible. If you believe that Jagged Peak might have any personal information from or about a person under the age of 13 (or 16 in Europe), please contact us as advised in Section 20 below. We encourage parents to monitor their children’s Internet usage and/or to use web filtering technology to supervise their children’s access to the Internet.
Jagged Peak seeks to comply with the Children’s Online Privacy Protection Act instituted in April 21, 2000. The entire COPPA documentation can be viewed here.
16. Career Inquiries
17. Updating Your Information, Opt Out Option and Choices about How We Use and Disclose Your Information – Other than if you are in Europe
You may correct, update or remove personal information previously provided to us by contacting us as advised in Section 20 below.
18. Users in Europe – Choices and Rights in Respect of the Information We Hold
If you are in Europe, personal information must be processed in line with individuals’ rights, including the right to:
If you wish to exercise any of these rights, please contact us as advised in Section 20 below.
19. Links to other Websites
20. How to Contact Us
If you have any queries concerning your personal information or any questions on our use of that information, please contact us as noted below:
Data Protection Leader
Jagged Peak, Inc. 7650 W Courtney Campbell Causeway Suite 1200 Tampa, FL 33607, USA