Untitled Document

Customer Care

Transforming your customer care into a profitable, competitive advantage

At Jagged Peak, we understand that effective customer interaction can transform your customer care into a profitable, competitive advantage. We design a customer service solution based on a complete understanding of your unique requirements and business objectives.


Today's customer expects more and demands more. Our contact center is available around the clock regardless of how your customer chooses to contact us. Inbound or outbound, phone, email or chat - our customer support team will answer the call, every time. We offer: 

Average Order Delivery Savings

  • 24/7 Support
  • Inbound/ Outbound Customer Service Calls
  • Inbound/Outbound Emails
  • Order Entry
  • Chat/ Social Media Support
  • Bilingual Support Team 
  • Fraud Review 
  • Specialty Services 



From the first interaction to the most recent, our customer service team is learning more about your brand and your customer. Teams are cross-trained for multiple brands so that a brand specialist is always available. With our state-of-the-art CallMiner technology,
each call is recorded and analyzed, resulting in a constantly
improving customer experience. 

  • Cross Training of Key Personnel 
  • Core Teams Maintained 
  • Integration of New Technologies 
  • Brand Training/ Product Specialists



Our customer care center is often the first live interaction a customer has with your brand. TradeGlobal provides fully transparent access to all KPI's (key performance indicators) in every channel through our online Data Warehouse. Not only will we provide you with historical data on meeting and exceeding your SLAs (service level agreements), our team is constantly looking for ways to improve the customer experience and your bottom line.  

  • CallMiner Metrics & Scoring Data               
  • Warehouse Availability 
  • Call Center KPIs
  • Email KPIs
  • Chat Conversation Analytics