EDGE® is a cloud-based eCommerce platform that connects front-end and back-end systems for a complete, 360-degree view of all your orders and inventory from every distribution channel.
Simply put, it is the hub that makes omnichannel retailing work. EDGE enhances the customer experience with real-time inventory availability from all your distribution channels and a flexible “buy anywhere, fulfill anywhere and return anywhere” offering.
EDGE is a best-in-class omnichannel order management system that manages any order type from any order source. Using rules-based order handling, it ensures each order is fully executable and shippable, streamlining and expediting the pick, pack and ship process. EDGE also provides real-time inventory availability across warehouses, stores or other shipping points, automatically directing orders to the optimal distribution point to save on shipping costs and provide exceptional delivery performance.
EDGE StorePoint is a web-based solution that enables omnichannel fulfillment by managing pickup in-store and
ship-from-store orders from an easy-to-use online user interface. It complements traditional Point of Sale (POS) systems
and helps retailers undergo an omnichannel transformation that creates a customer-centric experience across
multiple sales channels.
EDGE VendorPortal is an “out of the box” web solution for online retailers who utilize product suppliers to ship eCommerce
orders on their behalf. EDGE VendorPortal was specifically developed to support product vendors who are tasked with shipping
orders but lack the technical capabilities to utilize EDI as the method for order communications and inventory updates.
Maintain a superior customer service experience throughout all interactions via EDGE’s built-in Customer Service module that gives
customer service reps the ability to enter, look up and manage customer orders, including updating customer address, processing
returns and applying credits.
EDGE enables Jagged Peak’s clients to build and operate world-class web stores employing the latest tools and best practices for comprehensive content and catalog management, product merchandising and online marketing, supporting one or multiple branded web stores.
We understand complex systems; we’ll help you develop the best integration strategy and architecture for your ECP and OMS applications. Our team combines expertise, middleware and API’s to ensure a smooth integration into existing or new 3rd party systems.
JAGGED PEAK BENEFITS
EDGE connects all the front-end and back-end systems to create a holistic view of your entire order lifecycle, all inventory and all orders from every distribution channel.
Increase product availability to customers by pooling your inventory from all channels. EDGE is a single data source for real-time inventory from all distribution channels – distribution centers, retail stores, drop-shippers and more.
With automated, rules-based order sourcing, orders are fulfilled from the optimal distribution point to enable the fastest delivery, at the lowest cost.
Unite in-store and online customer experiences, and provide a flexible “buy anywhere, fulfill anywhere and return anywhere” shopping experience.