Case Study

ABOUT

Lenox Corporation is a market leader in quality table-top, giftware and collectibles. The company markets its products under the Lenox, Dansk and Gorham brands. A shared commitment to quality and design puts their brands among the best known and respected in the industry. Since 1889 the vision of Lenox founder, Walter Scott has guided the company he founded to set the highest standards for quality, artistry, and beauty. Today Lenox is among the world’s oldest and most respected names in fine tableware and giftware — favored by presidents, displayed in museums, honored with awards, and enjoyed in homes across America.

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CHALLENGES

Lenox utilized old homegrown eCommerce systems that were limiting their ability for online growth. With an internally created website that was difficult to enhance and a complicated order management system that lacked key functionality, it was time to re-platform.

Their goal was to find a state of the art solution for their direct to consumer business that had best of breed widgets for functionality and enhanced promotional capabilities. Industry standard API’s were a must to ensure deployment and integration could meet their aggressive timeline.

SOLUTIONS & IMPLEMENTATION

Lenox selected Jagged Peak’s EDGE® Order Management Solution and integrated it with Oracle Cloud to form a holistic solution for their front-end and back-end requirements. Since there was already a pre-built connector between Jagged Peak and Oracle interfaces and their teams had successfully deployed projects in the past, Lenox had confidence their target date could be met through this partnership.

It was a successful implementation, on time, and on budget. Lenox was able meet their aggressive time line, and went live within 2 weeks of the original estimated date.

All of the components of the new eCommerce solution,  including Jagged Peak EDGE platform handled the order volume load well for their busiest day of the year, Black Friday.  The Lenox team was able to keep up with the customer demands even on a brand new platform.  This demonstrates the usability of the system.

Lenox saw an immediate increase in both revenue and order volume after deployment. Their intent was to be a catalyst for change and they did just that. Changing their eCommerce platform benefited customers, as well as Lenox business users and all company stakeholders.