Meet the eCommerce experts who keep Jagged Peak on the cutting edge.

Michael Mercier | CEO

Michael Mercier

Michael Mercier serves as CEO and leads Jagged Peak’s corporate strategy and executive team. Michael has decades of experience in the eCommerce and supply chain industry. He is focused on operational excellence, driving growth and exceptional customer experiences. In 2011, Michael joined Jagged Peak as Sr. Vice President of Business Development and Strategy.

Prior to Jagged Peak, he had the distinction of being both a Jagged Peak supplier as well as a client during his 16-year tenure at Towne AllPoints Communications, where he served as President and CEO since 1996—only the third individual to hold this title in the direct-response communications fulfillment services company’s 58-year history.

A graduate of California State University Long Beach, Mike also holds an advanced degree from the University of Southern California in business administration. He has served as a guest lecturer for the Executive MBA program at the University of Southern California and the Small Business Enterprise at Cal State Fullerton.

Dan Ludwig | Chief Financial Officer

Dan Ludwig
Chief Financial Officer

Dan brings over 30 years in financial leadership and has a strong background working with leading transportation and logistics companies.  His experience includes senior level finance and operating positions with companies such as Exel Logistics (now DHL), Ozburn-Hessey Logistics (now Geodis), Pacer International (now XPO) and most recently with Australian-based Toll Global Forwarding.  Jagged Peak is the third company Dan works for that is owned by a foreign Post Office.  Previously, German based Deutsche Post owned DHL/ Exel; and Japan Post owned Toll Group.

Dan has a Bachelor’s degree in Accounting and Finance from The Ohio State University, an MBA from Capital University and is a CPA in the state of Ohio.

Ramy Youssef | Senior Vice President of Technology

Ramy Youssef
Senior Vice President of Technology

Ramy Youssef is the Senior Vice President of Technology, responsible for onboarding new clients and delivering Solutions that help our clients’ grow their eCommerce business.

Ramy is an experienced, knowledgeable, and accomplished leader with a proven record of success delivering business and technical solutions for Fortune 500 organizations. Ramy is customer-focused and has a passion for building effective teams.

Ramy previously worked at IBM where he served as the technical lead for an integration practice within IBM Global Business Services. He proudly serves as a mentor for MBA students and advises local managers on challenging leadership situations.

Ramy holds a Bachelor of Science in Computer Science, a Master’s of Science in Information Systems, and an Executive MBA earned from University of Tampa.

Sandy Ward | Vice President, Human Resources

Sandy Ward
Vice President, Human Resources

Sandy Ward joined Jagged Peak in January 2019 as Senior Director, HR and was promoted to Vice President of Human Resources in the spring of 2019.

She has more than 20 years of progressive HR experience in a variety of fields and industries including print production, construction and building materials, financial services, healthcare and IT prior to joining Jagged Peak.

Sandy graduated from Florida State University with a Bachelor of Science degree in Human Resources Management and actively maintains a SHRM-CP certification from the Society for Human Resource Management and Professional in Human Resources certification from the HR Certification Institute.

Kim Georgeton | SVP, Digital

Kim Georgeton
SVP, Digital

Kim is the Senior Vice President of Digital Services and is responsible for Salesforce Commerce Cloud, Digital Marketing Solutions and Creative and Photographic services.

Prior to Jagged Peak, Kim worked with Arhaus Furniture as the VP of eCommerce of luxury Furniture Retailer where she was in charge of eCommerce digital transformation. She also worked with Lane Bryant as the DMM of eCommerce and Media Services, where she created and launched “fast Lane” and was responsible for managing media budgets across the Omni-channel. Kim previously worked with and launched Gift Center Pilot, Toys, Video Games, Consumer Electronics (US), Camera and Consumer Electronics (Germany), and developed the first CMS.

Kim holds a Bachelors in Spanish Studies and International Business from the University of Cincinnati.

Keenan Conrad | VP of Digital Marketplace Services

Keenan Conrad
VP of Digital Marketplace Services

Keenan is the Vice President of Digital Marketplace Services, where he is leading client service offerings for eCommerce marketplaces.

Prior to Jagged Peak, Keenan spent 5 years at Amazon and was also the Director of Marketing for two startups. He also led marketplace sales and product manage for Office Depot, and is the former head of global sales into Amazon at ELEMIS.

Keenan launched’s office supply business, managed customer experience for multiple customer loyalty programs, ran international product launches on Amazon including as territory expansion, and oversaw development and cross-team planning for omnichannel shipping initiatives.

Kristine Champion | Director of Marketing

Kristine Champion
Director of Marketing

Kristine oversees marketing and brand strategy at Jagged Peak and is also responsible for public relations, events, and driving lead generation opportunities.

Prior to Jagged Peak, Kristine came from Pegasus TransTech, a transportation software company and has also held marketing roles for companies specializing in optics and telecom. As a founding partner for a marketing and design consultancy group, Kristine worked for several years with small-size to large Fortune 500 companies to develop and implement marketing programs.

Kristine attended St. John Fisher College in New York and holds a bachelor degrees in Marketing and Business Management. She is a member of the American Marketing Association (AMA) and an avid volunteer for the Ronald McDonald House Charities.

Jerome Sparks | Director, Call Center

Jerome Sparks
Director, Call Center

Jerome is the Call Center Senior Director at Jagged Peak.

Jerome has 22 years of experience in a business management environment. His background includes forecasting, training and development, operations management, reporting and analytics, client relations, project management, human resources and vendor outsourcing.

Jerome is ICMI Certified and is a member of Habitat for Humanity. He holds a Bachelors in Psychology with a Minor in Biology and classical guitar from Western Kentucky University.

Dennis Schrudder | Director of Cross-Border

Dennis Schrudder
Director of Cross-Border

Dennis has more than 8 years’ experience in eCommerce and Fulfillment and currently leads Jagged Peak’s cross-border eCommerce SaaS and logistics solution. Dennis previously worked with directly leadership of large eCommerce clients to manage services such as fulfillment, customer care, fraud, site management, and IT services. As Director of Cross-Border, Dennis is focused on building an expansive global growth strategy for the Jagged Peak cross-border solution and spearheads major expansions into new customer segments, geographic markets, and revenue streams to accelerate international growth.

Tim Betz | Senior VP Client Services & Logistics

Tim Betz
Senior VP Client Services & Logistics

Tim Betz is the Senior Vice President of the Midwest Region for Jagged Peak.  He has been involved in this operation for 18 years and has led various departments such as operations, customer care, logistics and account management.

Tim has 28 year’s experience in direct to consumer order processing and fulfillment.  He started his career as an IT programmer writing and supporting systems that controlled order entry and warehouse management systems.  Using that systems experience to help guide and run various fulfillment and manufacturing facilities as they grew their catalog and eCommerce business.

Tim has a bachelor degree in computer science with a minor in business from Columbia College.

Eileen Kelly | VP of Customer Success

Eileen Kelly
VP of Customer Success

Eileen Kelly is the Vice President of Customer Success at Jagged Peak, responsible for managing the overall health and success of the Jagged Peak customer relationships.   She has been at our organization for over 17 years and has led many departments including Account Services, Fulfillment Program Management, EDGE Support, Fulfillment Helpdesk, and Trade Support.

Eileen has over 30 years’ experience in Customer Care.  She came to Jagged Peak after working for various clothing companies in the Garment Industry in Manhattan.  She holds a BA degree in Economics and Business Administration from Ursinus College, Collegeville Pa.

Renee Albarano | VP Commercial Finance

Renee Albarano
VP Commercial Finance

Renee is the VP of Commercial Finance at Jagged Peak. She has over 25 years in financial leadership with a long history with supply chain and logistics companies. Prior to Jagged Peak, Renee came from Exel (now DHL) and MXD Group (now Ryder Final Mile). Renee holds a bachelor’s degree in Accounting from John Carroll University and an MBA from Case Western Reserve University, as well as her CPA. For fun, Renee enjoys buying and flipping homes and is finishing up her 10th flip this Spring.

Philip Manual | Vice President of Product Development

Philip Manual
Vice President of Product Development

Philip is the Vice President of Product Development, responsible for EDGE® OMS, a cloud-based Omni-channel order management solution.

Since joining the product team in 2010, Philip has led several client integrations and streamlined product delivery. Currently, he is responsible for further advancing capabilities of the core products to support the company’s focus on growth & innovation and drives product strategy.

He has around 20 years of IT experience in eCommerce, telecommunication & healthcare sectors.

Philip holds a bachelor’s degree in Mechanical Engineering and several programming language certifications.