Your First Point of Contact for Resolving Technical IssuesStaffed with highly skilled EDGE technical support experts, the Technical Help Desk assists clients who have purchased EDGE platform for order management or as part of an eCommerce or end-to-end TotalCommerce solution. They are the first line of defense for dealing with technical issues related to the EDGE platform, including handling inquiries from clients related to management of product defects (bugs), technical QA, product training, and issuance of product and service updates.
The Technical Help Desk is the first and primary point of contact for clients who want to report and resolve a technical issue with their EDGE solution (website/application), or who have technical questions they want answered pertaining to their EDGE application. Inquiries and/or issues may be handled on the phone or submitted online through Jagged Peak’s “Viewpoint” Help Desk system. Viewpoint is a 24x7x365 self-service tool that clients can use to conveniently submit and view the status and disposition of reported issues.
Technical Help Desk tactical duties include: