Untitled Document

Client Service That Puts the Customer First

Your Business Success is Our Business

Our Account Services group consists of Account Executives (AEs), who are assigned to every client regardless of the type of engagement. AEs are the client advocate at Jagged Peak, and are responsible for the business relationship, client satisfaction, account development and the assurance that both Jagged Peak and the client are receiving value from the relationship.

In addition to being the client advocate, the AE is the overseer of business activities between the client and Jagged Peak, and is responsible for client communications, client satisfaction/issue resolution, account development (recommendations and new project initiatives), and fulfillment of contractual service deliverables. Specific AE tactical duties include:

  • Supporting Project Managers (PMs) during program transition to Jagged Peak
  • Gathering client needs and requirements for new projects and initiatives
  • Scheduling and coordinating meetings (internal and external)
  • Documenting meeting and phone discussions; preparing conference reports and client communications
  • Preparing and delivering work orders and project estimates
  • Reviewing, approving and ensuring timely delivery of service invoices
  • Conducting account planning, providing program consultation and driving continuous improvement initiatives
  • Conducting periodic client review session to assess Jagged Peak and program performance
Learn More - Download PDF