Order Processing, Shipping and Delivery
- Orders placed before 2pm will ship the same working day.
- Orders placed after 2pm will ship the following working day.
- Orders placed Sat-Sun will ship the following working day.
Once your order has been confirmed you will received the following:
- Confirmation e-mail: This e-mail will contain your order reference number. You will need this number should you need to speak with our Customer Service team.
- Dispatch e-mail: This second e-mail will be sent once the order has been processed and shipped from our distribution center.
If you have purchased items through our website and they do not meet your expectations on either fit or appearance, they may be returned within 30 days from the day after you have received your order. The product must be in NEW condition and have ALL packaging material, original tags and labels in place. Failure to comply with the returns policy will force a quality inspection, which may cause a delay in crediting your account.
If you need to return any item please contact our Customer Services team by email or telephone.
See our Terms & Conditions pages for more information.
All orders are subject to bank authorization prior to processing. Your credit/debit card will be billed once the order has been shipped from our distribution center. Your card statement may say “Jagged Peak“.
Payments we accept
Jagged Peak accepts the following forms of payment: Visa, MasterCard.
At this time we cannot accept PayPal, Cash, Postal orders, COD, Cheques or Bankers’ Drafts.
The name and billing address you provide must match the name and billing address on record with your credit/debit card company.
Your credit/debit card will be billed once the order has been processed and shipped from our distribution center.
If you have an enquiry about your order or you need help choosing the right product please get in touch with our friendly customer service team.
We aim to respond quickly to your query though it may take 48 hours in some cases, don’t worry, we’re on it.
Alternatively you can contact us by phone on any of the below numbers
Lines are open Monday to Friday 8am to 4pm EST
Our company addresses are:
Jagged Peak, Inc.
7650 Courtney Campbell Causeway, Suite 1200
Tampa, Florida 33607
Jagged Peak UK Limited: Registration Number 10532230
Kemp House, 160 City Road, LONDON, EC1V 2NX, United Kingdom