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White Papers | Technical Documents | Case Studies

Please review the documents below. Thank you for your interest in Jagged Peak.

White Papers

	Want to Increase your eCommerce Profitability? This eye-opening whitepaper presents a compelling business case for outsourcing your direct-to-customer eCommerce channel. Download
	The ACES Model - Beyond the Perfect Order - White Paper Jagged Peak developed ACES (Achieving Customer Experience Superiority), an innovative measurement model that establishes the industry’s first link between customer experience and order fulfillment. This white paper demonstrates how ACES is utilized to quantify your strategies for achieving customer experience superiority and measure progress against your goals. Download
	ACES Benefits - When Customer Experience Pays Off The purpose of this white paper is to assist executives in identifying and addressing the problems that hamper their organizations from delivering exceptional customer experiences by implementing the ACES model. Download
	Making the Rubber Meet the Road - Getting Started with ACES in Fulfillment Operations Making the Rubber Meet the Road is a guide to start using ACES methodology and achieving customer experience superiority. Download
	Opportunity Lost - A Frank Discussion About Why Today’s Order Management Systems Prevent Sales and Marketing Executives From Delivering on Their Vision The customer experience is increasingly important as a competitive weapon. The purpose of this white paper is to provide non-technical sales and marketing execs with the insight they need to understand how great order management can also help deliver exceptional customer experiences and arm them with facts they need to enter a solution-oriented discussion with their IT leadership counterpart. Download
	The Elephant in the Room- How Order Management Shortfalls Undermine IT Success – and How CIOs Can Beat the Problem Once and for All This white paper addresses the issues caused by poor order management systems that are stunting revenue growth and damaging customer satisfaction and uncovers how CIOs can combat the problem with technology foundations that propel success without compromising their current ERP. Download

	The State of the Art in Fulfillment System Technology This is an insightful and comprehensive walk through history - as well as a current analysis of best practices for Direct Commerce Order Management and Fulfillment Solutions. Software, services, pricing options, and platforms are explored. Download
	Developing a Successful Sales Incentive Program in Luxury Goods and Services This paper explores what a successful sales incentive program looks like through the consumers’ eyes, the costs organizations incur by maintaining the status quo, and the key steps organizations need to consider as they consider developing a successful sales-incentive program. Download
	Implementing a Successful Sales Incentive Program There are various deliberate steps that must be taken that are consistent contributors to the success of a sales-incentive program in value-driven markets. This paper explores Jagged Peak’s success in implementing these steps to contribute to their clients’ successful sales-incentive program. Download

Documents
	MFSA Presentation 2009 MFSA Fulfillment Conference Presentation Download

Case Studies
	TAG Heuer TAG Heuer employs an on-demand solution to manage materials, enhance productivity, and increase sales team satisfaction. Download