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TotalCommerce™ Benefits Worth Considering
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If you’re actively considering an online B2B or B2C sales channel and recognize the need to partner with an experienced eCommerce solution provider, consider the benefits of TotalCommerce:
There’s a Reason It's Called TotalCommerce
It's because TotalCommerce offers everything you need to successfully operate an online business—from web traffic generation to order capture and payment processing to order fulfillment and delivery to customer service. There’s a long list of eCommerce ventures that haven't succeeded as a result of the misnomer that successful eCommerce begins and ends with a flashy website when, in fact, .that’s just the beginning.
No Assembly Required
The advantage of doing business with one company vs. many is that there’s only one throat to choke. As a single source eCommerce solution provider, Jagged Peak takes full responsibility for the successful delivery of your eCommerce solution. No excuses and no third parties to blame. Plus, this saves our clients the hassle (not to mention time and money) of trying to source, manage, coordinate and assemble multiple provider services, systems and operations into a single functioning business operation. TotalCommerce is the ideal solution for companies that have a vendor consolidation initiative underway.
We’ve Made the Complex Easy
One of the most critical components of eCommerce is how well the front-end website(s) are integrated with the back-office order management systems. If you know anything about systems integration, then you also know that it can be very complex, expensive. time consuming and very risky. With TotalCommerce, everything is already fully integrated. The website is integrated with the Order Management System (OMS), the Inventory Management System (IMS), the Warehouse Management System (WMS) and the Transportation Management System (TMS). These systems are deployed throughout our FlexNet fulfillment network, and also can be deployed in our client’s warehouse(s) if needed. Companies also have the option to use our OpenTools™ technology to integrate our systems with their internal ERP systems (including CRM, Financial, PLM, demand planning and others). The result is a finely tuned back-office operation where perfect orders are created and delivered in real-time to the optimal warehouse for fulfillment processing in the timeframe promised to the customer. At the end of the day, this is a clear eCommerce differentiator—delivering on the customer promise.
The Fastest Way From Decision to Profit
Imagine being able to commit to management that your company’s eCommerce sales channel will be up and running—and generating revenue—within 90 days from start to finish. With TotalCommerce, that’s not only possible, it happens almost all the time. The reason we can do this while others solution providers can’t has everything to do with the maturity of the EDGE eCommerce platform, supply chain infrastructure and our online retailing experience.
Flexibility to Match Your eCommerce Strategy
Every company’s eCommerce business objectives are different. Jagged Peak understands this and les clients pick and choose the services and solutions they need to meet their specific solution requirements. We offer ready-to-deploy B2B and B2C eCommerce properties enable clients to use one or multiple sites that may include any of the following options:
- Friends and Family Discounts
- Product Warranty Registrations
- Product Returns/Repair Order Management
- Marketing Materials Management
- Digital Asset Management
To optimize the delivery of customer orders, we are able to configure an optimized order fulfillment delivery system utilizing one or multiple warehouses within our FlexNet network. We also can add new distribution points to our fulfillment network (including client locations) should it benefit our client's business needs.
A Business Model Where Manufacturers Can Win Online
Research has shown that the most compelling reason why manufacturers decide to establish a direct online sales channel is to improve their gross margins by eliminating the middleman, e.g., the distributor or reseller. The problem with most eCommerce solutions is that the solution provider sells your products through a branded webstore that they develop and manage. Their business model is based on taking a percentage of the sale to cover infrastructure and operational costs. Unfortunately, this is exactly what you wanted to avoid in the first place. Worse yet, the solution provider typically owns the customer relationship and controls how your products and your company are presented to the consumer. What started out as an initiative to establish a direct channel, ends up with yet another distributor sharing your profit margin. With TotalCommerce, we understand your business objectives—we build the solution, we manage it for you, but you still own the customer and you retain your profit margin.
The World’s Largest Consumer Brand Companies Can’t Be Wrong
There’s nothing more important or critical to a company than programs and initiatives that touch the customer. At Jagged Peak, we take our clients' brands seriously and understand the importance of delivering on your promises to your customers. This philosophy and the value we offer has enabled us to develop business relationships with many of the world’s premier manufacturers and consumer brand companies. You can rest assured that these companies only do business with experienced solution providers that have proven themselves. When it comes to outsourcing your online sales channel, there’s not a solution provider on the planet that can deliver the value, services and capabilities Jagged Peak can offer you. |
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