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Multi-Channel Fulfillment Services
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Build Your Brand and Your Profit With Jagged Peak's FlexNet Advanced Logistics Solution
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Order fulfillment can leave a lasting impression on your brand—either positive or negative. Most customers are very unforgiving when an order arrives late, is wrong or is missing items. One bad experience can create brand erosion that extends well beyond the individual customer. Yet one good experience is fleeting; lasting only until the next order is placed when, once again, your brand’s reputation goes on the line. 
Clearly, the burden is on your eCommerce fulfillment operations to consistently and perpetually deliver fulfillment service excellence, without eroding profits.
Jagged Peak’s advanced logistics solution, FlexNet, addresses this using a repeatable formula that actually reduces freight costs while improving order accuracy, delivery speed and customer satisfaction.
The FlexNet Formula
 Scalable and Configurable Global Warehouse Network- Totally Integrated OMS, IMS, WMS and TMS
- Program Management for Consistent Execution Excellence
FlexNet consists of a scalable and configurable warehouse network, an integrated technology platform, and program management that ensures execution excellence across the entire operational footprint.
The result: perfect orders; sourced to the optimal location; that can be pick, packed and shipped the same day; and delivered the next day at cost-saving ground rates.
With impressive and consistent SLAs, Jagged Peak’s clients are able to build exceptional customer loyalty and repurchase rates. The consumers who do business with them know their orders will be processed on time, every time and, in most cases, will actually arrive before the promise date.
Best-in-Class SLAs
- 99.8% order accuracy
- 98% same-day shipping
- 96.8% next-day delivery via standard ground service (U.S.)
A Scalable And Flexibly Configurable Network
The FlexNet network includes multiple warehouses strategically located throughout North America. Adding facilities to address your unique fulfillment needs is fast and easy. This applies to independent 3PLs, your existing warehouses and even your brick and mortar retail stores. Jagged Peak simply certifies these facilities and then deploys its systems and standardized operating procedures.
By outsourcing your eCommerce fulfillment to Jagged Peak, you can reallocate your resources and capital to focus on your core competencies, relying instead on our advanced logistics experts as a single point of management for all your fulfillment operations.
With virtually unlimited warehouse capacity, FlexNet can absorb infinite amounts of order demand, spreading the overflow to multiple facilities. This makes it easy to handle demand spikes or unanticipated growth. And, if one or more warehouses suddenly go offline, disaster recovery is as simple as reassigning orders to other locations.
When configuring a FlexNet solution, we conduct a comprehensive site-selection analysis that assesses delivery costs and Time-in-Transit (TNT) impacts of various locations. We also account for factors like state sales tax implications and any other regulatory concern that could impact your order fulfillment costs.
FlexNet clients are varied and have wide-ranging objectives for adopting this advanced logistics solution:
- Manufacturers with a direct-sell channel or that want to expand the capabilities of their drop-ship retail partner program
- Online retailers (etailers) who want to reduce costs and improve service
- Product distributors that want to expand their footprint without investing in new infrastructure
- Companies that want to expand into new geographies
- Organizations that want to refocus internal resources on core competencies
- High-growth companies that need to quickly address increased demand
- eCommerce service providers and 3PLs seeking to benefit from an existing integrated global network
EDGE: Expediting Perfect Orders
Jagged Peak’s EDGE eCommerce platform is the technology engine that integrates the entire FlexNet advanced logistics network, expediting perfect orders to the optimal fulfillment location to minimize customer wait time and reduce costs.
An industrial-duty, totally Web-based eCommerce platform, EDGE does all the heavy lifting involved in any single-, multi- or cross-channel online business and seamlessly integrates with all major ERP and other back-office systems, as well as with third-party applications and tools.
On the front end, EDGE aggregates different order formats from multiple sources and consolidates them in a common environment so the entire order life cycle can be managed in real time for improved order accuracy. Its Order Management System (OMS) directs orders to the optimal fulfillment point based on inventory availability, customer proximity and the delivery promise date—a key differentiator and one that is paramount to logistics optimization. The Warehouse Management System (WMS) continuously captures SKU usage and SKU movement metrics for optimized inventory allocation and real-time availability to promise (ATP). Then, the Transportation Management System (TMS) determines Least-Cost Routing (LCR), automatically selecting the lowest-cost shipping method to meet the specified delivery date.
With EDGE doing the heavy lifting, perfect orders are on the floor in the optimal warehouse ready for same-day fulfillment no more than eight seconds from the point when the customer clicks “Submit.”
Savings Go Right To Your Bottom Line
- Significant freight savings
- Customer service support/inquiry cost savings
- No integration costs
- Management/labor/facilities cost savings
- Economies of scale
Transparency … Performance … Execution Excellence
Companies that excel at order fulfillment understand that once an order is captured, customer wait time begins and it’s all about speed of order delivery from that point forward … at the lowest possible cost.
With a fully optimized warehouse network running on an integrated technology platform, your order accuracy, delivery speed, freight costs and customer satisfaction will improve; but, unless you have strict operational oversight, there’s no guarantee those improvements can be sustained.
The FlexNet Program Management team ensures compliance with Standardized Operating Procedures (SOPs) and Service Level Agreements (SLAs) for consistent performance in every FlexNet warehouse. With the EDGE platform giving them real-time visibility, they can capture and gauge key performance indicators (KPIs) and issue alerts before failures occur.
FlexNet Program Management-Where the Rubber Meets the Road
- SOPs based on CGMP (Current Good Manufacturing Processes)
- Fulfillment Program Manager for each client program
- Field Auditors conduct FlexNet certification and warehouse audits
- Glass warehouse provides real-time visibility and communications
- Daily performance report cards
In addition, the Program Managers apply Jagged Peak’s ACES™ methodology to generate analytics that go beyond measuring perfect orders to include a snapshot of the entire order fulfillment life cycle?a much better barometer of performance and the customer experience. ACES analyzes and optimizes your order delivery processes by providing a real-time overview of your total operational performance. This includes holistic performance management measurement across the entire customer experience and fulfillment spectrum.
Jagged Peak and the FlexNet Fulfillment services team are fully accountable for execution excellence, sharing daily performance report cards with clients for continuous process improvement and optimization.
Whether you’re shipping a single item to a consumer or a truckload of goods to a major retail customer, ACES provides the data, insights and delivery efficiencies to cost-effectively satisfy your customers, each and every time. No compromises.
ACES: A New Approach to Customer Satisfaction and Operational Efficiency
- Business performance measurement: optimize customer order process, order taking and returns management
- Fulfillment process measurement: evaluate customer transaction wait times from order placement to delivery and your total fulfillment costs.
- Application support measurement: ensure effective and synchronous fulfillment support by your enterprise applications
Keep Your Customers Coming Back
With Delivery Service Excellence
FlexNet’s fully configurable warehouse network, integrated technology platform and operational excellence enable cost savings and customer satisfaction to peacefully co-exist.
For Jagged Peak clients, the differences are clear: delivery service excellence that keeps their customers coming back for more!
What You Get With FlexNet Fulfillment
- Expertise. Focus on your core competencies and benefit from ours.
- Savings. FlexNet customers have realized freight savings of more than 50 percent.
- Speed. Gain time-to-market competitive advantages.
- Reduced Risk. Get proven, predictive cost model; no capital expenditures.
- Quality. Build your brand with best-in-class technology and services.
- Scalable. Leverage enterprise technology and unlimited warehouse capacity.
- Flexible. Adapt to changes in business, shifts in the marketplace thanks to no fixed infrastructure constraints.
- More Profitable. Share infrastructure and technology without sharing revenue.
- Control. Maintain ownership of your channel.
- Accountability. Rely on a single-source solution with operational transparency that ensures SLA compliance.
FlexNet Services
- Warehousing and Inventory Management
- Dedicated Program Management
- Multi-Source, Multi-Channel Ordering Processing
- CC Authorization and Payment Processing
- D2C Order Fulfillment (Pick, Pack and Ship)
- Drop Ship and International Order Fulfillment
- Digital Asset Management/Fulfillment
- Retail Compliance Pack Out
- Kitting and Contract Packaging
- Reverse Logistics/Returns Management
- Least Cost Routing/Service Cost Optimization
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