eCommerce Solutions and Services
From Initial Launch to the Ongoing Journey, It’s Our Business to Help Your eCommerce Business Thrive
Jagged Peak provides a comprehensive suite of eCommerce solutions and services that enable clients to not only conduct business online, but to enhance their customer-facing business processes so they can improve overall customer satisfaction to generate more revenue and profit. Companies can engage us for a specific à la carte service or they can opt for a fully integrated, web-to-ship outsourced eCommerce solution. Our turnkey eCommerce solutions incorporate multiple professional services bundled with our eCommerce platform and fully optimized FlexNet order fulfillment services, and are configured based on your unique business needs. Either way, Jagged Peak doesn’t launch and leave. Rather, we use our extensive portfolio of best-in-class eCommerce solutions and best-practice supply chain services to help our clients’ eCommerce businesses thrive.
TotalCommerce™ Gives You Everything You Need to Succeed
Our TotalCommerce solution leverages our integrated EDGE eCommerce platform, our comprehensive suite of eCommerce professional services and our FlexNet order fulfillment infrastructure to provide companies with a single-provider solution to build, implement, manage and operate B2B or B2C eCommerce channels. It is also the perfect solution for companies that want to not only own, but to quickly establish and operate an online sales channel, but don’t have the in-house infrastructure, know-how or desire to build and or manage it themselves.
Additionally, for companies that need to minimize upfront costs and accelerate time-to-market, Jagged Peak offers fully developed web properties that support a wide array of customer-direct business applications. These pre-built eCommerce web properties afford ultimate convenience and are built on the EDGE eCommerce platform so they offer the same self-service, rules-based features and functionality found in Jagged Peak's custom developed sites. Under the TotalCommerce model, clients also get web-to-ship capabilities that include Jagged Peak's FlexNet order fulfillment services. These out-of-the box websites are designed for rapid deployment and maximum ROI. They include:
- Friends and Family Discounts
- Product Warranty Registrations
- Product Returns/Repair Order Management
- Marketing Materials Management
- Digital Asset Management
FlexNet: eCommerce Order Fulfillment That Delivers Customer Service Excellence
Jagged Peak’s advanced logistics solution, FlexNet, consists of a scalable and configurable warehouse network, an integrated technology platform and consistent program management that combine to ensure eCommerce execution excellence across the entire operational footprint. The result: perfect orders shipped to the optimal distribution point; that can be picked, packed and shipped the day; and delivered by the customer promise date at the lowest possible cost.
eCommerce Solution Delivery Services Provided by eCommerce Experts
For most companies―especially those new to selling online―trying to build, manage and operate an online sales channel can be a very confusing, intimidating and often frustrating (not to mention costly) experience. This is because eCommerce is complex. And, this is why Jagged Peak has a team of seasoned eCommerce Solution Delivery practitioners with expertise in the myriad associated technical specialties that are required to establish and operate an online sales channel. Our Professional Services team includes individuals with deep domain knowledge of evolving web development and design technologies, systems integration, payment processing, IT infrastructure, data security, data analytics, SEO, eMarketing, mobile commerce, supply chain logistics/order fulfillment, back office order management, transportation management and channel management, among other eCommerce specialties.