EDGE eCommerce OMS

Flawless eCommerce Order Management = Perfect Orders Every Time

With customer satisfaction always at stake, you need a powerful eCommerce order management system that executes flawlessly from order capture all the way through order fulfillment—even encompassing product returns and repair. The EDGE eCommerce platform is the order management heavy weight champ!

EDGE manages the entire eCommerce order life cycle, from the catalog to pricing to promotions and discounts to payment processing. And, since EDGE processes information in real time, you can keep tabs on order status at any time, retrieving analytics for performance insights and continuous process improvement.

EDGE manages all eCommerce order types, originating from any order source. They can include backorders, blanket orders, split orders, complex continuity orders and more. EDGE also can execute extremely complex sets of user-defined rules (some clients use tens of thousands of rules) as it processes orders, ensuring compliance with your business practices, such as identifying who can place an order, how often and how much they can spend … even comparing orders to purchase orders or contract terms. And, when you have stock in multiple warehouses, EDGE applies your inventory rules to ascertain the most appropriate warehouse for fulfillment.

The result: perfect orders; sourced to the optimal location; that can be picked, packed and shipped the same day; and delivered the next day at ground rates. This flawless execution equates to cost savings and satisfied customers who keep coming back to your eCommerce site.

Take Control of Your eCommerce Ecosystem

With EDGE doing all the heavy lifting, you can easily and cost-effectively transform your online business into an eCommerce force to be reckoned with—all without ever breaking a sweat!  

• Deploy and manage world-class eCommerce websites that support single-, cross- and multi-channel eCommerce
• Optimize your web store for mobile commerce by configuring it to automatically switch to a smaller footprint, vertical screen view when a browser detects a mobile device
• Eliminate the need to invest in multiple applications or expensive in-house development projects because the EDGE eCommerce platform is a complete ECP, OMS and SCM solution
• Grow as needed because EDGE is scalable and can handle virtually any eCommerce order volume or system demand
• Create an enterprise-wide order management system because EDGE seamlessly integrates with and enhances the capabilities of all major ERP, WMS, TMS, IMS, CRM, Financial, PLM, demand planning and other systems
• Generate improved profitability and a lower TCO because the EDGE eCommerce platform can be rapidly deployed via a SaaS model
• Drive more traffic and sales with easy-to-use content management, marketing, SEO and lead-generating functionality
• Reduce vendor dependence and costs through in-house website and application administration
• Maximize customer satisfaction with real-time eCommerce order processing and expedited order delivery
• Ensure an efficient supply chain with optimized inventory and warehouse management
• Lower your shipping costs by automatically routing orders to the warehouse, store or drop-ship provider closest to the customer