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Solutions and Services

TotalCommerce Benefits

Order Management

Customer Service

E-Channel Management

Order Fulfillment

Inventory Management

IT Infrastructure

Program Management

Branded Web Stores

FlexNet Fulfillment

Solution Delivery Services

Program Management

Handling the Details to Ensure Your Online Business Operates at Peak Performance

Depending on the unique needs of your business, Jagged Peak can provide any level of support that you may need to help administer your eCommerce project and ensure the best possible performance. Our knowledgeable eCommerce Account Managers can provide guidance on the development of your online sales channel and act as the single point of contact for your entire program. Technical Support Managers actively monitor and maintain your web property, databases and IT infrastructure. Our Fulfillment Program Managers (FPM) are responsible for all order fulfillment activities, including SLA compliance, inventory management, receiving and ASN processing, exception order management, KPI reporting and special projects management.

Services

eCommerce Account Management

Solution consulting and strategy development
Executive accountability for service-level performance
Services and resource allocation management

Technical Support

User assistance and training on EDGE application and web portals
Web Property content and catalog maintenance
Database optimization
IP monitoring
Site performance maintenance
Traffic monitoring
Back-up and restore services
Fulfillment program management
Order fulfillment QC and SLA enforcement
Order disposition reporting and delivery tracking
Order processing (orders to floor)
Quality control monitoring of program service level performance
Managing ASNs and materials receiving process
Special project(s) management
Exception order management
Inventory management and cycle count coordination
Coordinate back office CRM program data entry activities
Print production supervision and materials purchasing

Value Proposition

Experienced eCommerce and supply chain professionals manage your program, so you don’t have to.

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Contact Information
Corporate Offices and Technology Center 3000 Bayport Drive Suite 250 Tampa, FL 33607 Tel.: 813-637-6900 Toll-Free: 800.430.1312 Fax: 813.637.6932	Fulfillment Center 1701 3rd Avenue South St. Petersburg, FL 33712 Tel: 727.329.1517 Toll Free: 800.749.4995 Fax: 866.692.7147	E-mail Support: EDGEsupport@jaggedpeak.com E-mail HR/Careers: resume@jaggedpeak.com	E-mail Sales: sales@jaggedpeak.com Follow Us

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