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TotalCommerce
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Solution Delivery Services

Order Management

Real-Time Visibility and Flawless Order Execution 

EDGE: The eCommerce Platform That Powers Your TotalCommerce Websites

An eCommerce website that’s not managed by an eCommerce platform is like buying a car without an engine. That’s why every eCommerce website Jagged Peak delivers is built on and managed throught our EDGE eCommerce platform that encompasses the ECP, OMS and SCM all in one place. Beyond its robust order management capabilities, EDGE gives users the ability to manage all activities related to their web store(s), including the management and display of graphics, multi-language content, product catalogs, multi-level product pricing, sales promotions, merchandising, customer information, surveys, digital assets, shipping rules and options, payment methods, auto-ship and continuity order options, and the list goes on.

In addition to advanced website management capabilities, EDGE provides advanced ATP functionality (Availability to Promise), which is the ability to control the capture of orders based on inventory availability or scheduled availability. This is a fundamental eCommerce best practice that eliminates “blind” order taking, which can present severe customer service problems.

It is EDGE’s back office multi-channel order management capabilities that make it a truly world-class solution. EDGE manages every type of order, including sales orders, distribution orders, backorders, blanket, split, auto-ship and complex continuity orders. From a single command and control interface, EDGE gives authorized users real-time visibility, control and management of those orders throughout the order life cycle—across multiple websites, business units, distribution channels and trading partners.

Solution Highlights

  • Website Management and Administration
  • Multi-Level Pricing and Promotion Management
  • Real-Time, Multi-Channel Order Management
  • Payment Processing and Settlement
  • Multi-Source, Multi-Format Order Processing Including EDI
  • Dynamic Catalog Management
  • Multiple Location Inventory Management
  • Web Content and Digital Asset Management
  • CRM Management
  • Automatic Event Notification Messaging
  • Returns and Exception Order Management
  • Built-In Email Broadcast Engine

Key Benefits

  • Totally Web Based, Modularly Constructed Architecture
  • Highly Configurable, Totally Scalable, Highly Available (99.9%)
  • Built-In Integration Capabilities
  • Advanced E-Commerce Capabilities
  • Support Multiple Merchant and Web Properties
  • Provides “Glass Warehouse” Operational Visibility
  • Normalizes Multi-Channel, Multi-Source Order Processing
  • Optimizes Supply Chain Processes Utilizing Complex Demand Rules
  • Multi Location Sourcing, Inventory Management and Order Fulfillment
  • Supports Last Unit Sell-Through (ATP)
  • Supports and Manages LCR, RDI, DPV, SCO
  • Multi-Layer Security (PCD, PCI, Safe Harbor etc)

Value Proposition

EDGE automates and optimizes all eCommerce processes related to inventory management and order fulfillment. To ensure perfect order delivery at the lowest possible cost, the EDGE system applies complex demand management business rules to each order. The result is perfect “fully executable” orders that are transmitted to the warehouse that can most optimally process and fulfill the order. Clients benefit from a fully optimized supply chain characterized by exceptional order delivery performance, lower freight and fulfillment costs and enhanced customer satisfaction.

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