eCommerce Customer Service

Forging Long-Lasting Relationships to Keep Customers Coming Back

Providing outstanding customer service is crucial for every company, but particularly for successful eCommerce businesses. Studies show that the majority of consumers steer clear of eCommerce sites that don’t offer a live chat or a toll-free customer service hotline. When consumers need product information, they want to interact with knowledgeable, accommodating customer service agents who can immediately address their needs. Without access to the proper information, a call center can cost your company money and lost revenue. The more time the customer service agent spends searching for information, the more money they charge your company, as most call centers charge by the minute for their services. In addition, the more time your customer spends waiting for a response from the customer service representative, the less likely they will be to return to your eCommerce site for their next purchase.

Jagged Peak offers flexible solutions that provide the highest level of service to satisfy your customers with every contact. We have established partnerships with world-class customer service call centers of various sizes and specializations to fit your unique requirements. Jagged Peak also can partner with your current in-house or outsourced customer service provider. We provide a seamless customer service processes using the EDGE eCommerce platform to enable call center representatives to place orders and support customer inquiries directly through EDGE. Information is available at the customer call center agent’s fingertips so he or she can access shopper information, inventory availability and/or order delivery status in real time. What does this mean for you and your customers? Empowered customer service representatives who can effectively address customer inquiries, thereby providing an outstanding experience for your customers.