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A New Approach to Customer Satisfaction and Operational Efficiency

ACES, which is an acronym for "Achieving Customer Experience Superiority," is Jagged Peak's order fulfillment performance methodology that measures, analyzes and optimizes your order delivery processess. ACES creates a real-time overview of your total operational performance and ensures optimal customer service levels are maintained.

Whether you're shipping a single item to a consumer or a truckload of goods to a major retailer, ACES gives you the data and insights so you can be certain you're satisfying your customers, each and every time they place an order with you. No compromises.

ACES gives you performance management measurement across the entire customer experience and fulfillment process, enabling you to build customer loyalty and reduce costs:
  • Business performance measurement: optimize customer order process, order taking and returns management
  • Fulfillment process measurement: evaluate customer transaction wait times, from order placement to delivery and your total fulfillment costs.
  • Internal application measurement: ensure effective and synchronous fulfillment support by your enterprise applications
ACES Methodology - More Information
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