TotalCommerce™ - Benefits Worth Considering

If you’re a company that is actively considering a direct to customer sales strategy and recognize the need to partner with an experienced ecommerce solution provider, consider the benefits of TotalCommerce:

There’s a Reason We Call it TotalCommerce

That’s because it offers you everything you need to successfully operate an online business – from web traffic generation to order capture and payment processing to order fulfillment and delivery to customer service. There’s a long list of ecommerce ventures that have failed as a result of the misnomer that successful ecommerce begins and ends with a flashy website. That’s just the tip of the iceberg.

There’s No Assembly Required

The advantage of doing business with one company versus many is that there’s only one company to manage and one throat to choke. As a single source ecommerce solution provider, we take full responsibility for the successful delivery of your online store. No excuses and no other parties to blame. Plus, it saves our clients the hassle (and time and money) of trying to source, manage, coordinate, and assemble multiple provider services, systems and operations into a functioning business operation. This is an ideal solution for companies who have a vendor consolidation initiative underway.

We’ve Made the Complex Easy

One of the most critical components of e commerce is how well the front-end website(s) are integrated with the back office order management systems. If you know anything about systems integration, then you also know that it can be very complex, expensive and very risky. With TotalCommerce, everything is already fully integrated. The website is integrated to back office systems which consist of the Order Management System (OMS), the Inventory Management System (IMS), the Warehouse Management System (WMS) and the Transportation Management System (TMS). These systems are deployed throughout our fulfillment network and can also be deployed within our client’s distribution facility(s) if needed. Companies also have the option to leverage our proprietary OpenTools™ Integration software technology to integrate our systems with their internal ERP, CRM, Financial, PLM, demand planning and others. The result of all this is a finely tuned back office operation where perfect orders are created and delivered in real-time to the optimal warehouse for fulfillment processing within a timeframe that was promised to the customer. At the end of the day this is what e-commerce is all about - delivering on the customer promise.

The Fastest Way from Decision to Profit

Imagine being able to commit to management that your company’s direct to customer ecommerce sales channel will be up and running and generating revenue within 60 days from the time the decision was made to do it. With TotalCommerce, that’s not only possible but virtually guaranteed. The reason we can do it while others solution providers can’t has everything to do with our e commerce software, supply chain infrastructure and online retailing experience.

Flexibility to Match Your D2C Strategy

Every company’s e commerce business objectives are different. Every company has a different strategy for how it wants its D2C channel to work. Jagged Peak understands that and offers clients the ability to pick and choose the services and solutions they need to meet their specific D2C solution requirements. Our ready-to-deploy B2B and D2C ecommerce properties allows clients to launch their direct customer channel utilizing one or multiple sites that may include branded stores, anonymous online stores, private marketplace “friends and family” or special promotional outlet stores. To optimize the delivery of customer orders, we are able to construct an optimized order fulfillment delivery system utilizing one or multiple distribution points from our network of fulfillment centers (currently 10 facilities in the U.S). We also have the ability to add new facilities to our fulfillment network, should it benefit our clients business.

A Business Model Where the Manufacturer Wins

Research has shown that the most compelling reason why manufacturers decide to establish a direct-to-customer sales channel is to improve their gross margins by eliminating the middleman (i.e. distributor or reseller). The problem with most outsourced ecommerce solution business models is the solution provider sells your products through a branded online store they develop and manage. Their business model is based on taking a percentage of the sale to cover infrastructure and operational costs. Unfortunately, this is exactly what you wanted to avoid in the first place. Worse yet, the solution provider typically owns the customer relationship and controls how your products and company are presented to the consumer product. What started out as an initiative to establish a direct channel to your customers ends up with just another distributor sharing in your product margin.

"With TotalCommerce, we understand your business objectives – we build the solution, we manage it for you, but you own the customer and the product margin."

The World’s Largest Consumer Brand Companies Can’t Be Wrong

There’s nothing more important or critical to a company than programs and initiatives that touch the customer. At Jagged Peak, we take our clients business seriously and understand the importance of delivering on your promises to your customer. That philosophy and the value we offer has enabled us to develop business relationships with many of the world’s premier manufacturers and consumer brand companies. And you can rest assured that these companies only do business with experienced solution providers that have proven themselves. When it comes to outsourcing your direct-to-customer sales channel, there’s not a solution provider on the planet that can deliver the value, services and capabilities Jagged Peak can offer you.