A World Class Team of Professionals Dedicated to Your eCommerce Success

Expertise, Experience and a Proven Solution Delivery Process

Solution Delivery Services

For most companies, especially those new to selling online, trying to build, manage and operate a direct-to-customer sales channel on their own can be a very confusing, intimidating and often times frustrating experience. And for good reason, e-commerce is complex. Experienced e-commerce practitioners know that establishing an online sales channel requires a deep understanding of evolving web technologies, application software, systems integration, payment processing, IT infrastructure, data security, data analytics, supply chain logistics, back office order management, transportation management, channel management and a million other things that effect success or failure. Unfortunately, this knowledgebase extends beyond the capabilities and experience of most companies – even with the largest organizations.

Skilled Experts in E-commerce Technology and Supply Chain Management.

At Jagged Peak we understand this. That’s why we’ve built a professional services group that is staffed with senior level experts in e-commerce and supply chain operations and technologies. Depending on the project size and client needs, our project teams are organized around individual clients or client groups and are dedicated to insuring the success of each client’s business initiatives and solution deployments. Their single focused mission is to guide each and every client through each and every step of the solution delivery process – from initial strategy and planning to business requirements documentation to development and implementation to post solution delivery support.

Our professional services team has built and managed world-class, enterprise-level e-commerce businesses for a wide range of companies, both large and small. Our solutions are in place today as part of the fabric of daily operations for leading companies across many industries. Our professional services staff is skilled in tailoring solutions to fit the specific requirements of each client. Through these experiences, we’ve developed deployment methodologies and delivery options designed to accelerate the solution delivery process, minimize costs and maximize ROI and time to market.

Proven Solution Delivery Methodology Designed to Minimize Costs and Maximize ROI.

As standard business practice for delivery of our EDGE technology and TotalCommerce solutions, we employ a four-phase deployment methodology that is focused on defining business and technical requirements and then developing the solution to fit these requirements. The initial Discovery phase establishes the breadth of the project and ensures alignment between the project team members and client stakeholders. The Planning phase defines the depth of the project, resulting in technical specification, functional specification, and prototype creation. The application is coded during the Development phase in accordance with the functional and technical specification. In addition, component and module integration testing is performed during development. During this process, Jagged Peak remains in close communication with our clients. Finally, in the Delivery phase, the application undergoes full systems testing and completes user acceptance testing. At the conclusion of this process the solution application is ready for beta release and rollout.

Flexible EDGE Solution Delivery Options to Meet Every Client Need.

To ensure we meet the unique needs and objectives of each client, Jagged Peak’s EDGE application software can be deployed in a "Software as a Service" model or delivered in a licensed "Appliance" model that is inclusive of all necessary hardware and software. With the EDGE Appliance model, clients have the option of having the sever infrastructure located within its data facilities or within Jagged Peak’s Qwest SAS 70 Data Center under a turnkey "Managed Services" environment. No matter how we deliver or how our clients choose to deploy our EDGE software, our solution support help desk is available 24x7 everyday and is committed to responding to client technical inquiries and resolving reported issues as quickly as possible to ensure your complete satisfaction.