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Leverage Order Fulfillment to Build Your Brand
At the end of the day, order fulfillment - regardless of whether it’s shipping a single item package to an end consumer or a truckload of goods to a major retail customer- is all about transactional profitability and delivering orders on the date you promised. At Jagged Peak, we clearly understand when a client outsources their fulfillment to us, that’s exactly what they’re hiring us for - Deliver the right product at the right place at the right time in the right condition at a profit. There are hundreds of fulfillment companies out there that will fulfill your orders. Most will do a good job. However, there is a fine line that separates great fulfillment operations from good ones. Companies like Zappo’s, Netflix and Nespresso (our client) have made fulfillment excellence a key attribute of their company’s brand and reputation. Customer’s who do business with these companies know their orders will be processed on time every time. And in most cases, their consumer orders will be delivered before their promise date. 
To deliver this level of fulfillment performance, our operations utilize a highly automated and standardized order flow that is supported by our EDGE technology framework. Our fully integrated back office EDGE systems (OMS, IMS, WMS,TMS) allows us to manage inventory availability (ATP) across multiple facilities and deliver fully executable “frictionless” orders to the optimal warehouse location in a real-time environment. The result is “perfect” orders are on the floor and ready for same day fulfillment production within 8 seconds from the time the customer submits their order.
We believe this mindset and operational capability separates us from most other fulfillment companies. But more importantly, it provides our client’s the assurance that through us they’ll have the ability to deliver an exceptional customer experience and gain a powerful competitive advantage - profitably.
Single Provider Solution for All Your Fulfillment Needs
Our direct-to-consumer and business-to-business fulfillment capabilities provide companies the benefit a single provider solution to support their multi-channel product, collateral and promotional item fulfillment needs. With Jagged Peak as your outsourced partner, you can eliminate the complexity, costs and administrative burden associated with managing multiple vendor relationships. Plus you’ll have full access to our expanding fulfillment network and service capabilities that allow us to support the most demanding clients and complex fulfillment programs. Our service capabilities include:
- Warehousing and Inventory Management
- Dedicated Program Management
- Multi-Source, Multi-Channel Ordering Processing
- CC Authorization and Payment Processing
- D2C Order Fulfillment (Pick, Pack and Ship)
- Drop Ship and International Order Fulfillment
- Digital Asset Management / Fulfillment
- Retail Compliance Pack Out
- Kitting and Contract Packaging
- Reverse Logistics / Returns Management
- Least Cost Routing / Service Cost Optimization
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