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In today’s world, customers have zero tolerance for errors. The most important moment in meeting this challenge is order taking.
With a total customer impression at stake, you have to have a powerful order management system that demonstrates your company’s
image perfectly and performs flawlessly. But flawless performance is not limited to just the customer interaction: when a system
captures perfect orders, it also drives efficiency in warehouse operations.
Jagged Peak’s EDGE is a battle-tested, ready-to-deploy e-business system that delivers perfect orders and has much more functionality
than most order management systems on the market today. It’s an enterprise-scale system that can support a complex global supply chain
footprint and is fully able to stand on its own.
Some of our clients deploy EDGE as an extension of their SAP, Oracle, or other major systems to provide an extremely cost-effective
order management hub that gives them the flexibility that they can’t achieve with their existing systems. As they draw in orders and
inventory data from their multiple channels and systems, they turn to EDGE and its rules-based engine and available to promise (ATP)
to deliver perfect, fully executable orders to warehouse management systems (WMS). This delivers huge economies to warehouse operations.
EDGE manages the entire order lifecycle, from web storefront to order fulfillment
EDGE is a comprehensive e business platform with exceptional order management capability—and scale. We’ve deployed e business platforms
that extend from online stores to global back-office systems and complex warehouse networks. EDGE can control the cycle from the moment
Internet customers place orders, to least-cost routing for shipping, and through to product repair and return. In addition, EDGE posts
product catalogs; manages pricing, promotions, and discounts; and processes payments. It uses advanced portal functionality and ATP data
to guide buyer expectations about order delivery.
EDGE manages all order types--backorders, blanket, split, complex continuity orders, and more--originating from any order channel. It
executes extremely complex sets of decision rules (some clients use tens of thousands of rules) as it accepts and processes orders. It
also ensures compliance with your business practices, such as who can order, how much, and how often, and can compare orders to purchases
or contract terms.
Based on these rules, orders delivered to your warehouse operations are fully executable, reducing the time spent managing exceptions and
notifying customers of late deliveries. When multiple warehouses hold stock, EDGE applies your inventory rules and determines the optimal
warehouse point of distribution, a factor which often yields significant freight savings and guarantees improved delivery performance.
Information is available real time, so you can keep tabs on progress any time you want. Analytics deliver performance insights and allow
in-depth, detailed review.
Solving the age-old problem of multiple, disparate and ineffective order management systems
EDGE is a highly cost-effective way to tie together existing order management systems. It’s a single platform that consolidates and manages
orders from multiple sources in multiple formats: XML, EDI, e-mail, Excel, CSV, file-based, and web direct. Clients that live in an environment
that contains hard-to-maintain legacy systems or has disparate systems created by mergers and acquisitions find this approach particularly effective.
Because it complements existing systems, EDGE helps extend their value by folding information they contain into one global order management system.
There’s no need to take on the disruption, risk, and expense of a rip-and-replace strategy. EDGE contains built-in integration tools for all major
ERP, WMS, TMS, financial, CRM, and analytical applications, including SAP, J.D. Edwards, Manhattan, Red Prairie, EXE, High Jump, Oracle Financials,
Siebel, and Epiphany.
Orders are distributed real time to any distribution center in your network based upon the logic and business rules you define. You can give priority
to filling orders from inventory held in any specific stocking location, optimizing inventory within the entire warehouse network, shipping from the
warehouse closest to customer, optimizing freight and shipping expenses, and so on. With EDGE, clients can automate order management across all their
systems, improving customer service and reducing operational cost at the same time.
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