Reverse and Repair Logistics

A platform for customer, customer service, repair center, and shipping company collaboration

Managing customer returns, and doing so gracefully, puts your repair and return services, a business aspect too many companies overlook, directly in the spotlight. How well you respond to customers disappointed by product shortfalls is crucial to maintaining healthy ongoing relationships.

EDGE is a complete repair business platform that executes the processes that bring faulty products back for repair and return immediately. With it, clients can even opt to make customers whole again by lending them a new item in advance via expedited delivery.

It has self-service portals that let consumers, customer service centers, repair centers, and shipping companies collaborate as they facilitate repair. With EDGE, a client can open online repair shops, provide repair estimates for customers to approve, let customers track items through the repair process, and collect payment over the web once the repair ships to the customer.