Frequently Asked Questions

How do users access EDGE B2C?
Like any other online store, EDGE B2C can be accessed through a dedicated URL (www.YourCompanyName.com) or a subdomain (www.YourCompanyName.com/EDGEFF). Employees may enter the site using their secure login and password or customers may enter a promotional code to gain access.

How long will it take to deploy EDGE B2C?
The EDGE B2C is a fully developed and ready-to-deploy solution. Because it’s already built it can be operational is less than two weeks. Just load your catalog and user information and go! Contact sales@jaggedpeak.com or call us at (800) 430-1312.

How much does EDGE B2C cost?
You are charged a monthly service fee for EDGE B2C, in addition to a one-time start up fee for training and implementation. For details contact sales@jaggedpeak.com or (800) 430-1312.

Are there any hidden fees?
No. Your monthly service fee is calculated based on the size of your user community and the amount of disk space your catalog consumes, plus any additional service options you require.

Do I need any training?
User training is not required. If your user community can shop online, they can use EDGE B2C to order your products. Program Administrators will require a few hours of training to learn how to add, edit, and delete files, manage user groups, and view order status. EDGE B2C also includes an online help option. If you need assistance, please e-mail or call our Customer Service team at support@jaggedpeak.com.

Can I customize my private marketplace?
The EDGE B2C solution is graphically branded using your own logo and images. You may also tailor the descriptive information and displays to fit your needs.

Do I need any special software or hardware?
No. You need only a supported Web browser. Users need Microsoft Internet Explorer or Netscape Navigator 4.0 or higher to access EDGE B2C. Program Administrators need Microsoft Internet Explorer 4.0 or higher to administer the catalog and add/edit content.

How secure is my information on EDGE B2C?
Jagged Peak follows industry best practices to safeguard your user information, including network security, network monitoring, and secured physical access to the site. Your files are completely secured by password. Data files are rigorously partitioned. We encourage all users to develop good password habits, including choosing a secure keyword that cannot be easily guessed.

Is customer support available?
Yes. We offer email and telephone support for customers. Customer Service is available from 9:00 AM to 6:00 PM EST at 800-430-1312.

Does EDGE B2C work with my proxy server or firewall?
Yes. EDGE B2C generates HTML pages that should "pass through" proxy servers and firewalls. But networks are increasingly complex, so if you have any questions or difficulties, please contact our Customer Service team at support@jaggedpeak.com or (800) 430-1312.