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Product returns are not only expensive- they also cut into your margins. When executed well, repair and returns management can save you money
and give you additional opportunity to stand out as a dependable company dedicated to great service. Your ability to provide these follow-up services
also makes selling your products more attractive to distributors and resellers.
Nothing is more frustrating for a customer than when they return
a product and it gets lost in the repair center because the package didn’t contain the proper paperwork.  A strong RMA system improves customer
satisfaction and makes your return process more efficient. With EDGE ROM, customers have greater confidence that their return is being handled
correctly because the solution automatically issues a RMA number and generates a return label to include on the product shipment. Receivers can
match incoming packages to RMA records so they know what goods to expect and how to route them immediately.
EDGE ROM Empowers You to:
- Quickly and easily create a graphically branded website consistent with your branding strategy, without the help of IT
- Reduce call center inquiries by letting customers look up the current repair status of their items by themselves
- Create decision rules that forbid a product to be registered more than once
- Post audio and video clips for product trouble-shooting
- Access real-time order status
- Generate and download reports in Excel format pertaining to order activity
- Review a summary of all open orders, categorized by groups you define or have EDGE dig deeper to identify trend turn-around time at each process stage.
EDGE ROM Allows Your Customers to:
- Track items sent for repair from the time the repair order is entered until the item is shipped back
- Enter and locate product or registration information quickly with advanced keyword search
- View repair status in real time
- View store location information for product repair or purchase additional products and accessories
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