EDGE Repair Order Management (ROM)

Handle Product Failures Gracefully

Every company wants to have products that leave the factory perfect and perform flawlessly in the hands of customers. Unfortunately, in the real world, that isn’t always the case, so you must be ready to react to customer problems. Managing customer returns, and doing so gracefully, puts your repair and return services - a business aspect too many companies overlook - directly in the spotlight. How well you respond to customers disappointed by product shortfalls is crucial to maintaining healthy ongoing relationships.

Benefits of EDGE ROM

• Lower Post Sales Costs - Reduce call center inquiries by providing customers with self-service access to product return instructions.
• User-Friendly - If you can use a web browser, you can use EDGE ROM to customize your repair order management website. No technical skills are required to customize the site to match your brand image.
• Increase Repeat Purchases - Utilize data to target your customers with customized marketing communications such as newsletters, product updates and promotional campaigns.
• Fast Deployment - EDGE ROM is an already-built solution and can be deployed in just days, not weeks.
• Highly Integral - EDGE’s proprietary Open Tools Integration™ allows EDGE DAM to easily export and import data from ERP, CRM, WMS, IMS, and other third party systems.
• Highly Secure - EDGE ROM is certified “secure” by accredited third-party security firms to meet Safe Harbor, PCD, and PCI standards.