Introducing the EDGE Repair Order Management Solution
When your product disappoints a customer, you have to take action if you are to make the overall customer experience a good one. EDGE Repair Order Management is
an affordable, user-friendly solution designed to give companies strategic options for taking corrective action right away, transforming customer situations into
examples of impressive response. EDGE ROM provides customers with a web-based, self-service access point to product repair information to shift inquiries away
from your call center, saving you time and money.
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Self-Service, Web-based Access Point |
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Powerful, Back-end Engine - EDGE |
Enhance the Level of Service to Your Customers |
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Gracefully Manage Returns |
- Self-service access to initiate repair orders and issue RMAs
- Have confidence that repairs will be promptly expedited by providing downloadable instructions and shipping labels for returns
- Track repair status in real time
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- Reduce call center inquiries by providing customers with self-service access to review real-time repair status
- Automatically issue Return Material Authorizations (RMAs) to reduce manual administrative paperwork
- Track products from the moment they get to your repair center.
- Collect vital product information to better understand and prevent product failures
- Eliminate the use of spreadsheets and disjointed systems, so repair orders are easy to monitor and track
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